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stay@zybellhouse.com
217-898-5401

Zybell House Policies

Please read the policies below as it is your responsibility to comply with them. By making a reservation you agree to follow ALL policies, terms, and conditions.

Alcoholic Beverages

Alcoholic Beverages

The Zybell House does not hold a license to sell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all our guests, please drink responsibly. There are several establishments to purchase locally as well.

Cancellations

Cancellation

A deposit of half the total due is required to confirm a reservation. The remaining balance is due upon arrival, or 30 days prior to arrival for peak dates. There are no refunds for early checkouts or changes on arrival unless you notify us at least 7 days in advance. Cancellations must also be made 7 days prior to the arrival, except for peak dates which require 30 days’ notice. Failure to meet these deadlines will result in a forfeit of the deposit. Cancellations may be charged a $25 administrative fee. Special deposit and cancellation procedures may apply for groups, wedding parties, and peak dates.

Check-in

Check-in

Rooms may not be available until 3:00 p.m. but we can accommodate your luggage if you arrive before this time. We want to know your approximate arrival time so we can be home to greet you and check you in. In certain instances, especially late at night, we can arrange to leave you an access code for the front entrance and your room key in a secure location. If your arrival time changes due to weather or other delays, please keep us updated so we can arrange a quick and stress-free check-in.

Check-out

Check-out

Our check out time is 11:00 a.m. so that we can prepare our rooms for arriving guests. However, do not feel pressured to leave. You are welcome to enjoy the public areas of our house. Arrangements can be made to store luggage until you leave or to be picked up later in the day.

Disability Accessibility

Disability Accessibility

Guest rooms located on the second floor are accessible by a staircase and the main entrance also has a staircase. The historical value of these rooms and stairways has not been disturbed. Wheelchair entrance requires special arrangement to set up a ramp. Many door widths throughout the house are 30-32 inches. We are working toward increasing the accessibility of the Zybell House, but in the short-term, we try to accommodate our guests’ special needs to the best of our ability. If you would like to talk more about this, please contact the Innkeeper at 217-898-5401.

Guests of Guests

Guests of Guests

If you would like to have an additional guest join you for breakfast during your stay, there is an additional charge of $10 per person. Please provide at least 12 hours’ notice for additional guests.

Kids

Kids

The Zybell House was designed with kids in mind – and it’s been tested by our three-year-old! We want them to enjoy their stay, but we need them to be safe. We reserve the right to inform you and your children if their behavior is dangerous or inappropriate and to bodily remove children from danger if urgently necessary (we might pick up your toddler and carry him to you if he is found climbing on the table, as mine has done).

Minimum Stay

Minimum stay

During the major events at the University of Illinois and many major holidays, there may be a two-night minimum stay required. Refer to the list of peak dates for additional clarification.

Missing Keys

Missing Keys

Missing keys are a security issue. There is a $50 fine for any set of missing keys.

No Pets

No Pets

The Zybell House property is a pet-free facility. We love our furry friends, but we try to maintain an allergen-free property so that all guests can enjoy their stay. Extra charges will be incurred if this policy is not honored.

No Smoking

No Smoking

The Zybell House property is a smoke-free facility. We try to maintain an allergen-free property so that all guests can enjoy their stay. Extra charges will be incurred if this policy is not honored.

Parking

Parking

There is free public parking available on Independence and Livingston streets, which border the house to the north and the west. There are also free off-street parking lots to the west and north of the house.

Payment

Payment

We accept cash or major credit cards, including Visa, Master Card, Discover, and American Express.

Peak dates

Peak Dates:

Illinois Marathon; Graduation weekends at University of Illinois, Parkland College, or Millikin University; University of Illinois Moms and Dads weekends; Polar Express weekends.

Rates and Taxes

Rates and Taxes

Listed rates are for single or double occupancy. State and municipal taxes are added to the nightly room rate. Additional guests may be accommodated in each room for an additional fee.

Shortened Stay

Shortened Stays

If a multi-day reservation is shortened, the rate reverts to the appropriate nightly rate. A cancellation fee of $50 will be charged for cancellations on peak dates.

Single Night

Single Night Reservation Cancellation Policy

Must be paid in full in advance and is non-refundable.

Whole house rental

Whole House Rental

If reserving the whole house, a 50% deposit is required and cancellations must be received at least 45 days in advance of the reserved date for the return of the deposit, less a $25 per room cancellation fee. If cancellation is received within 45 days of the reserved date.  Return of deposit is contingent upon our ability to re-book the rooms. All cancellations are subject to a $25 service fee. We require one source of payment for both the deposit and the final balance.